[DOWNLOAD] "How to Provide Excellent Customer Service" by Gerry MacPherson # eBook PDF Kindle ePub Free
eBook details
- Title: How to Provide Excellent Customer Service
- Author : Gerry MacPherson
- Release Date : January 28, 2019
- Genre: Specialty Travel,Books,Travel & Adventure,Professional & Technical,Education,
- Pages : * pages
- Size : 1318 KB
Description
Making Your Hospitality Property Successful
Hospitality property customer service is the care provided by hotels, resorts, inns and bed & breakfasts to guests before, during, and after their stay.
Because properties rely heavily on loyal customers and good word-of-mouth marketing, hospitality property customer training is an integral part of hotels, resorts, inns and bed & breakfasts customer service strategy. It can be difficult to get right, but doing so will lead to guests who return, again and again.
This is a book, "How to Provide Excellent Customer Service", of tips and guidelines that can help you offer outstanding customer service to your guests, thereby setting your hospitality property apart from the competition.